Privacy Policy for HPI247

Effective Date: 01/08/2024

HPI247 ("we", "us", or "our") is committed to protecting the privacy of our users ("you" or "your") while ensuring a secure and transparent carrier billing process for in-app purchases related to vehicle data checks. This Privacy Policy outlines how we collect, use, and protect your personal information when you use the HPI247 app. This policy applies only to customers in the United Kingdom.

1. Information We Collect

  • Vehicle Registration Number (Number Plate): We collect and process only the vehicle's number plate that you provide to retrieve vehicle data and information for your requested checks.

  • Purchase Information: We also collect transaction details when you make an in-app purchase using carrier billing, including the time of purchase and any related billing information. No additional personal data is collected.

2. How We Use Your Information

  • Providing Vehicle Data: The primary purpose of collecting the vehicle's number plate is to provide you with detailed information about the vehicle, such as history, status, or other related data.

  • Billing and Transactions: The purchase information is used solely for processing payments through carrier billing services and for providing you with the services you requested.

3. Data Retention

We only retain your vehicle's number plate and associated transaction details for as long as necessary to complete your vehicle check and process the associated billing. After the service is delivered, this data will be securely stored for a reasonable period to comply with legal obligations or to resolve disputes, after which it will be deleted.

4. Refund Policy

We strive to provide you with the requested vehicle data as quickly as possible. However, there may be occasions when the delivery of information is delayed.

  • Delayed Service: If the information is delayed beyond 90 minutes from the time of purchase, you are entitled to a full refund.

  • Refund Process: To request a refund, please contact our support team within 24 hours of the delay with proof of purchase and details of the issue. Refunds will be processed within a reasonable timeframe.

5. Data Security

We take the security of your data seriously and have implemented industry-standard practices to protect your personal and transactional information. This includes secure storage, encryption, and access controls to ensure that your data is safe from unauthorized access or disclosure.

6. Your Rights

As a UK resident, you have the following rights regarding your personal data:

  • Access: You can request access to the information we hold about you.

  • Rectification: You can ask us to correct any inaccurate or incomplete information.

  • Erasure: You can request the deletion of your personal information when it is no longer needed for the purpose it was collected.

  • Objection: You have the right to object to the processing of your personal data.

To exercise any of these rights, please contact us at [Insert Contact Information].

7. Third-Party Services

We may use third-party services, such as billing providers, to process your payment securely. These third parties are contractually obligated to protect your data and are only allowed to process it for specific purposes related to your transaction.

8. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy in the HPI247 app. We recommend that you review this policy regularly to stay informed about how we protect your data.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, your data, or the refund process, please contact our customer support team at:

  • Email: INFO@HPI247.ORG

  • Phone: +44 330 043 5066

This Privacy Policy is designed to comply with UK data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.